Terms of Service

1. The service

BarberConnekt provides a QR-code walk-in queue service for barbershops: a hosted page where customers join a barber's line on site, printable QR materials, queue notifications, a per-chair staff app, an optional lobby display, and an owner portal. The service is provided to the subscribing business ("you") for use at the shops you register.

2. Subscriptions & billing

• Plans are billed monthly in Canadian dollars, plus applicable taxes (GST/PST), starting on the day you subscribe and renewing on the same day each month.
• The exact amount due today, taxes, and your renewal date are shown on the payment step before you are charged.
• Payments are processed by Stripe. We do not store your card number.

3. Cancellation & refunds

• You can cancel anytime from your portal or by contacting support. Cancellation takes effect at the end of the paid period; you keep access until then.
• Monthly fees already paid are non-refundable except where required by law.

4. Messaging & compliance

• Queue notifications — you're in line, you're next, your chair is ready — are transactional messages sent on your behalf to people who joined a line at your shop.
• Promotional messages are only sent to customers who separately opt in, and every one honours STOP/unsubscribe. You agree not to use the service to send messages that violate Canada's Anti-Spam Legislation (CASL) or equivalent laws.

5. Waits and estimates

The wait shown to a customer is an estimate produced from your barbers' own service times and the line as it stands. It is not a promise of service by a particular time, and cutting hair is not a predictable business. You are responsible for what you tell your customers; we are responsible for the arithmetic being honest about what it knows.

6. Your responsibilities

• Keep your shop details accurate — location, radius, hours, barbers on the floor, and the service times the estimates are built from.
• Keep account credentials and per-chair links secure. A chair link grants access to that barber's line and the phone numbers in it; treat it like a key.
• You are responsible for activity under your account, including messages sent from your number.

7. Service changes & availability

We aim for high availability but the service is provided "as is" without warranty of uninterrupted operation. We may improve or change features; material reductions in functionality will be communicated in advance.

8. Liability

To the maximum extent permitted by law, BarberConnekt's total liability for any claim arising from the service is limited to the fees you paid in the three months preceding the claim.

9. Contact

Questions about these terms: support@barberconnekt.com.